AutoTommy

The AutoTommy platform

16 modules on one set of customer, vehicle and job records, from the first ring of the phone to the next service reminder. Here's everything we're building, and the stage each part arrives in.

Stage 1: Capture & convert

Every shop, including paper and desktop-software shops

Stage 1 · First release

AI voice assistant

Answers every call in your shop's name, 24/7 or only when you're busy.

  • Answers after hours, during rush or all day, by your rules
  • Recognises returning callers and their vehicles
  • Answers only from your approved knowledge. It never guesses
  • Quotes only the price ranges you approve; otherwise books a callback
  • Books appointments straight into your calendar
  • Live transfer to your team, with a clear handoff
  • Tells callers it's an AI assistant and never pretends to be human
  • If anything fails, the call rings through to your shop line
Stage 1 · First release

Two-way texting & inbox

One inbox for every text, with the assistant handling the routine ones.

  • Missed-call text-back within seconds
  • Shared two-way inbox for your team
  • Booking confirmations, reminders and links to book
  • Status updates sent from the inbox
  • Consent, opt-out and quiet hours handled for you
  • Business texting registration handled during setup
Stage 1 · First release

Scheduling & online booking

A simple, capacity-aware calendar your customers can book into.

  • Slots and bay capacity by service type
  • Online booking page and shareable booking link
  • Staff can edit, move and confirm in a couple of taps
  • Automatic confirmations and reminders
Stage 1 · First release

Customers & vehicles

Lightweight records built up from every call, text and visit.

  • Customer profiles with full conversation history
  • Vehicles by VIN or year/make/model
  • Call recordings, transcripts and summaries on each record
  • Export your data at any time
Stage 1 · First release

Payments & financing

Get paid by text or at the counter, with pay-over-time options.

  • Text-to-pay links and booking deposits
  • Card-present payments at the counter
  • Refunds and receipts
  • Buy-now-pay-later options at checkout
  • Card details never touch AutoTommy servers
Stage 1 · First release

Owner control & insights

You set the rules and can see exactly what the assistant did.

  • Hours, services, price ranges and policies you approve
  • Choose and preview the assistant's voice
  • Live call view, recordings and full transcripts
  • One-tap switch to turn the assistant off
  • Dashboard: calls captured, bookings, revenue captured
  • Weekly digest of what happened at the front counter
  • Roles and permissions for owners and advisors

Stage 2: Approve & retain

Shops that want higher approval rates and repeat visits

Stage 2

Digital vehicle inspections

Photo and video inspections that build trust and win approvals.

  • Inspection templates with good / watch / needs attention / urgent
  • Photos, short videos and voice notes per item
  • Works with patchy shop Wi-Fi, so nothing is lost
  • AI drafts plain-language explanations; your advisor approves them
  • "Keep my old part" option for customers
Stage 2

Quotes & approvals

Clear written quotes customers can approve from their phone.

  • Quote builder: labor, parts, fees, sublet, discounts and tax
  • Good / better / best options
  • Labor rates, parts price matrix and saved canned jobs
  • Mobile approval page with photos, video and e-signature
  • Financing shown inside the approval
  • Phone approvals logged with who, when and what
  • Approval board with one-tap reminders
  • Declined work tracked and followed up automatically
Stage 2

Customer portal

A no-password portal where customers see everything about their car.

  • Sign in by text link with no app or password
  • Vehicles, service history, quotes, invoices and receipts
  • Automatic status texts: checked in, inspection ready, ready for pickup
  • Book again in a tap
Stage 2

Memberships, reviews & campaigns

Turn one-time visits into loyal, recurring customers.

  • Membership plans with included services and member pricing
  • Review requests that route unhappy customers to you first
  • Service reminders, deferred-work follow-ups and win-back campaigns
  • Discount codes, fleet and employee discounts
  • Retention dashboard: members, recurring revenue, deferred work value

Stage 3: Run the shop

Shops ready to run their whole workflow on AutoTommy

Stage 3

Repair orders & invoicing

Run the job from estimate to delivered, without a separate system.

  • Repair orders created from bookings or approved quotes
  • TV-friendly shop status board
  • Mobile-friendly invoices with your logo and warranty terms
  • Full and partial payments, including cash and check
  • Comeback and warranty tracking
Stage 3

Technician app

Fast, glove-friendly mobile tools for the people doing the work.

  • Assigned work and inspections on a phone or tablet
  • Voice-to-text notes instead of typing
  • Time clock per job line
  • Keeps working when the internet drops
Stage 3

Parts, accounting & integrations

Connect AutoTommy to the tools you already rely on.

  • Parts search and ordering, cores and returns
  • Accounting sync for customers, invoices, payments and fees
  • Two-way sync with popular cloud shop systems
  • Google Business Profile booking and review links
  • Guided migration from desktop shop software and spreadsheets
  • Sync status and error queue you can actually see
Stage 3

Shop reporting

Numbers you can trust, with every definition documented.

  • Car count, average repair order, labor and parts gross profit
  • Technician efficiency and productivity
  • Closing ratio: quoted vs approved
  • Metrics reproducible from the underlying events

Stage 4: Scale

Growing shops and multi-location groups

Stage 4

Multi-location & groups

One platform across every location, with the right access for each team.

  • Location switcher and roll-up dashboards
  • Shared customers with per-location permissions
  • Anonymised regional benchmarks
  • Working-capital offers based on your card sales
Stage 4

Fleet, API & marketplace

Serve commercial customers and extend the platform.

  • Fleet accounts: POs, approval contacts, net terms, monthly statements
  • Consent-based outbound reminder calls
  • Public API with webhooks, and a partner marketplace
  • Canada support (CAD, provincial taxes, French)

Planned integrations

AutoTommy is designed to work alongside the tools shops already use. Integrations arrive across stages and some depend on partner approval.

Shop systems

  • Shopmonkey
  • Tekmetric
  • CSV imports from desktop systems

Payments & financing

  • Stripe
  • Affirm
  • Klarna
  • Sunbit

Parts & accounting

  • PartsTech
  • QuickBooks Online

Phone, text & listings

  • Your existing shop number
  • Google Business Profile

See something your shop needs?

Tell us what matters most. Shop feedback decides what we build first.

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